We pay the most competitive rates for your gold regardless of how much or little gold you send us.
Receive immediate payment at the most competitive prices or your jewelry will be returned at no cost to you.
If you have diamond, designer, or fine gemstone jewelry, please visit Ross-Simons Selling-Fine-Jewelry for top cash payment.
We make a video of your items being unpacked and weighed, then post the video online for you to view.
Ross-Simons has been serving generations of customers since 1952. We created the Ross-Simons Gold Exchange in response to requests from our customers who were looking for the most secure and easiest way to exchange their unwanted jewelry for cash. We have built our reputation on your trust and satisfaction.
The personal information you have provided us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. We do not share any financial data, including your credit card information, with anyone. This information will be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest. If you prefer we do not share your name and address with marketing partners, please contact Customer Service.
If you agreed to receive e-mail from our marketing partners, we will share with them your e-mail address and the information described above, so they can send you offers for products and services that may be of interest to you. Additionally, each e-mail our partners send you will include a description of the simple opt-out process to enable you to stop receiving future e-mail.
We also track aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information. The information we collect is used to improve the content of our Web site, or used to contact consumers for marketing purposes.
We contract with Google to serve ads on our behalf across the Internet and sometimes on this site. They will collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. These targeted advertisements may appear on our site or on other sites that you visit. The anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected in this process.
If you do not want to receive e-mail from us in the future, you may unsubscribe. You can also contact Customer Service at 1-800-835-0919 or write to us at 8 Ross-Simons Drive, Cranston, RI 02920 and tell us that you do not want to receive e-mail from our company.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, you may unsubscribe. You may also let us know by contacting Customer Service at 1-800-835-0919 or writing to us at the address shown below. Please provide us with your exact name and address. We will be sure your name is removed from the list.
Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. If you do not wish to receive such telephone calls, please contact Customer Service at 1-800-835-0919 or by writing to us at the address shown above. Please provide us with your exact name, address and correct phone number.
To ensure that you receive only the catalogs you enjoy, please call or mail and let us know 1) you want to receive Ross-Simons catalogs but do not want us to share your name with other companies, 2) your address has changed, 3) you receive duplicate catalogs or 4) you no longer wish to receive Ross-Simons catalogs. Please include full name, address and ID# as printed on Order Form.
Mail: Ross-Simons Mail Preference Service, 8 Ross-Simons Drive, Cranston, RI 02920-4476.
To discontinue other catalog mailings, please write to:
Direct Marketing Association, Mail Preference Service,
P.O. Box 9008, Farmingdale, NY 11735-9008
Please note: our mail files are prepared two months in advance of a mailing date and it may take up to eight weeks to stop receiving catalogs.
Paper used in Ross-Simons catalogs is biologically degradable, recyclable and can be destroyed without adversely affecting the environment. We make regular donations to ecologically responsive organizations and support recycling at our headquarters.
ALL ROSS-SIMONS GOLD EXCHANGE SHIPMENTS MUST BE SENT TO ROSS-SIMONS GOLD EXCHANGE IN LYNBROOK NY. PLEASE DO NOT SEND SHIPMENTS TO ROSS-SIMONS CORPORATE OFFICE IN CRANSTON RI.
The Terms and Conditions contained herein ("The Agreement") shall be binding on each and every customer ("Customer" or "Seller" or "You") of Refinement Services. These Terms & Conditions are subject to change without notice. Current Terms and Conditions are available by going to www.Ross-SimonsGoldExchange.com and clicking on Terms & Conditions. Any such changes will be immediately posted on Ross-SimonsGoldExchange.com, and apply as soon as they are posted.
For the purpose of this Agreement, RossSimonsGoldExchange.com and Refinement Services shall be referred to collectively as "We" or "Us." What We purchase shall be referred to as "jewelry," "precious metals," "gold," "content," "goods," "items," "material" or "shipment."
Refinement Services purchases your gold jewelry and other gold items for refining only, not for resale. The payout value We pay to each Seller is based upon the total weight and purity or karat grade (pure precious metal content) contained in the material purchased, factored with the precious-metal market value according to the current London Fix (the price at which gold is set during two daily bidding sessions in London) - not on the material's potential value if resold intact. For this reason, We cannot pay for pearls, gemstones, or other non-precious metal material in the jewelry. We may, at our sole discretion, return your merchandise if We determine the value of the stones outweighs the value of the gold. We do not accept items which are new or appear to be new (i.e. contain price tickets or other manufacturing tags or tickets.
For questions or for Customer Service, You may contact us via e-mail at CustomerService@Ross-SimonsGoldExchange.com or by telephone at 1-877-307-9113. However, e-mails will be the primary form of communication between Refinement Services and the Customer. E-mails sent from Refinement Services to the Customer will be conclusive and binding.
How Your Gold is Exchanged for Cash
Requirements for Use
You must be at least twenty-one (21) years of age, in order to sell jewelry or other precious metal items to Ross-Simons.com. In addition, you must be the actual legal owner of any and all precious metals, jewelry, or other property sold, or attempted to be sold, to Ross-Simons.com, and you must be acting on your own behalf and not as an agent or representative of any other person or any company. We may request documentation of proof of age or ownership. We only accept items made from the precious metals gold, silver, and platinum, which are either pure or are in solid alloys of known compositions. We do not accept items made primarily from non-precious base metals, whether they are plated with precious metals or not. By shipping your goods to Ross-Simons.com, you accept all terms and conditions set forth herein and those described on our website, which are subject to change. Ross-Simons Gold Exchange may, at its sole discretion, elect not to distribute Gold Exchange kits or shipping labels to any customer or address that we feel does not abide by the terms of the program. Additionally, we may, at our sole discretion, elect not to accept shipments from any customer or address that we feel does not abide by the terms of the program.
Guaranty Against Loss
Ross-Simons.com will guaranty against loss of the total contents when properly shipped to Ross-Simons.com, in accordance with the instructions and procedures established by Ross-Simons.com, and subject to the Terms and Conditions herein. We reserve the right to reject delivery of any mail, envelope or package which appears to be damaged, opened, or tampered-with, and any such mail, envelope or package will be returned by the postal service or courier service to the Customer. Ross-Simons.com shall have no liability to any Customer for any such attempted delivery or return of any such items.
Limitation of Liability
This limitation of liability shall be binding on each and every Customer and on any third party, including, but not limited to, the Customer and the Customer's successors, assigns, insurance carriers and any other individual or entity asserting any right or claim relating to Customer's transaction with Refinement Services. No Liability for Property in Refinement Services’ Possession: In no event shall Refinement Services be liable for any damages from the loss or destruction of property in its possession for any reason - including negligence - except as stated in this Agreement. In no event shall Refinement Services be liable to any third party, including any insurance carrier, nor shall Refinement Services be liable for any subrogation claim brought by the Customer's insurance carrier. By submitting an item to Refinement Services, the Customer expressly and specifically waives any such subrogation claim on his or her behalf, as well as on the behalf of his or her insurance carrier.
Insurance Limitations on Property Shipped: Items sent to Refinement Services using a valid shipping label obtained from www.ross-simonsgoldexchange.com or by ordering from the toll-free number 1-877-307-9113, are insured with the carrier for a maximum value of five hundred dollars ($500). It is the Customer's responsibility to have carrier electronically scan their package into the carrier's tracking system to ensure that carrier accepted possession of package. If You believe your precious-metal jewelry or other material is worth more than $500, We recommend that You contact us for further instructions.
Any merchandise returned will be insured for $500 or the amount of the appraised value as determined by Refinement Services if the appraised value exceeds $500, and posted on-line as part of the normal process defined above if the value exceeds $500.
Claims for any losses that occur during shipment are subject to the filing of an appropriate claim and the approval of such claim by the carrier and/or its insurance company. If You believe your precious-metal jewelry or other material is worth more than $500, We recommend that You contact us for further instructions.
No Other Liability: Refinement Services shall not be liable to anyone for any damages, including, but not limited to, incidental, consequential, punitive, loss of profit or opportunity - other than as set forth herein above. By submitting your items, You explicitly and expressly accept this limitation of liability.
Return Insurance Liabilities
Any merchandise returned to You will be insured for $500 or the appraised value, if the appraised value exceeds $500, as determined by Refinement Services, regardless of what the merchandise was insured for when initially submitted by You to Refinement Services - unless Refinement Services is otherwise notified by e-mail or fax by You prior to Refinement Services’s shipment of the returned merchandise, and You agree to pay for the cost of any extra insurance requested. Refinement Services shall, in its sole discretion, choose the return carrier, insurance amount and receipt-verification method for each transaction.
Choice of Law, Waiver, and Claims
The Agreement shall be governed by the laws of the State of New York, without regard to its conflict of law provisions. Ross-Simons.com's failure to exercise or enforce any right or provision of the Agreement will not be deemed to be a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services offered by Ross-Simons.com must be filed within one (1) year after such claim or cause of action arose, or be forever barred. Any such claim or cause of action must be filed in the State of New York. Ross-Simons.com shall be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed, or attempted to be filed, in any jurisdiction outside of the State of New York, including but not limited to, attorney's fees incurred by Ross-Simons.com.
Acceptance of Transaction by Customer
If your payment is cashed or deposited in a bank or financial institution, this will constitute an acceptance by You of the terms offered by Refinement Services and your acceptance of the transaction, at such time this transaction will be final and your material will be processed for refinement.
If You change your mind about selling your material, or are dissatisfied with the amount of the payment You received, You may cancel the transaction or decline the payment amount offered by Refinement Services. To do so, You must notify us immediately. Go to www.ross-simonsgoldexchange.com or call 1-877-307-9113 and notify us of your intention to cancel the transaction. You must also return the un-cashed/un-deposited check to us by mail within 14 days from issuance of the check, and We will return your material to You. If We do not hear from You within 14 days of the date on the check We sent You, the transaction will be final, and your material will be processed for refinement and can no longer be returned to You.
This time limitation cannot be waived for any reason. Refinement Services will not be responsible for any loss or damage of any kind if the time limitation is not strictly followed.
For Residents of Florida:
Effective October 1, 2009, the state of Florida requires that we record your drivers license or a state issued Identification number. This information will not be shared or disseminated with any person, company or organization with the exception of the State of Florida, law enforcement at their request.
Florida Statute #: HB-339
For further information about this statute, please contact:
I declare that as of today I am at least eighteen years of age and that all information, including my driverâ€™s license number or other government issued identification number and other identifying information is true and correct. I am the lawful owner of the goods and, as the lawful owner, I have absolute authority to sell the goods. I understand that I am subject to civil and criminal penalties if I am not the owner of the goods. I declare under penalty of perjury that the foregoing is true and correct.
Press "Change" to reenter address or "Continue" to complete transaction