Just a note to tell you that your process, as with everything Ross-Simons does, was wonderful! My husband had his doubts, but I assured, and reminded him, you were a reputable company….after all, he had ordered gifts for me from you over the years.
It was quick, ethical, and transparent. Every detail was pre-established to assure customers of your credibility (from the postage-paid envelope, e-mails for tracking, the video, receipt of the check, and giving the customer time to accept/decline). Your “offer” listed every detail so that I could match it to the video and my own list. I was not sure if some of the items were pure, and your list confirmed that.
Thank you for another wonderful transaction!